Conflict Management

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ARMS are specialists in delivering Conflict Management Training.

Aim of the Course

The aim of the course is about learning how to apply a range of methods and techniques to recognise, anticipate, prevent, diffuse and resolve potential and actual conflict situations.

The key concepts of the course have been designed to allow the participants to:

Employees in their day-to-day interaction with members of the general public are at risk of becoming victims if left unequipped with these skills. As such many employers have a moral as well as a legal responsibility to their employees to equip them with the skills needed to defuse potential violent situations.